Using Oasis Parcs - Do you want to report something about a failure?

Of course we try to maintain the highest levels of service in our business. Should anything go wrong on the website, for example a technical failure, we request that you please contact us so we can solve the problem as quickly as possible. We are available on the LiveChat or you can send us an e-mail or give us a call on the telephone number provided in the right upper corner of this webpage.

Searching for accommodation - How do I find a holiday home?

You can find our accommodations in various ways using the navigation. If, for example, you click on the button: ‘Our resorts’ then you will be able to choose from one of the parks currently on offer. 

Booking an accommodation - How can I book a holiday home?

You can easily book accommodation using our user-friendly website.  If for any reason you cannot get a connection or have other problems, you can contact us by telephone. We are pleased to help! 

Making a reservation - Why don't I see a price?

When you are looking into the 'prices and availability' table you can see the actual availability. You can only see a price for the available periods, per accommodation type. This price is including possible discounts. For more information about what is included and excluded in this price, please conult the blue 'i' next to the name of the accommodation. Here you can also find more information about the bookable periods of this accommodation.

When you see no price or a dash, this means there is no availability anymore for this specific accommodation type.

Making a reservation - Can I book with preference?

If you have visited one of our resorts before and if you would like to book with preference for a specific villa, please contact us via LiveChat, phone or e-mail. We are happy to help you as quickly as possible. Also for other preferences or questions, such as an option booking, you are welcome to contact us.

Discounts - Are there any discounts available?

Any discounts are directly applied to the prices, which are visable in the prices & availability chart or at the tab 'prices'. For our special offers we recommend you visit our 'specials' page.

Insurances - Can I buy insurance?

Unfortunately you can not order a cancellation insurance with us. We recommend you to order a cancellation insurance by yourself. You can find our general terms and conditions here.

Cancellation - Can I cancel my reservation?

Should you unexpectedly need to cancel your holiday then we request you contact us by e-mail or telehpone. Our cancellation conditions apply according to our general conditions.

We do advise you to take cancellation insurance when booking so that you are covered for any financial costs incurred by the cancellation. 

Internet - Is there Wi-Fi available in the apartments?

Yes, each apartment has a good Wi-Fi connection. You can use this free of charge.

Surroundings - Where can I find information about the surroundings?

You will find information about the surroundings of your holiday resort on the special page about the holiday park you have chosen under the button ‘Surroundings’. Here you will find information about the location of the holiday park, about the region and country.